Code of conduct

The Private Health Insurance Code of Conduct

The Private Health Insurance Code of Conduct (the Code) is a voluntary industry Code that aims to enhance the standards of practice and service in the private health insurance industry.

As a signatory to the Code, we undertake to do a number of things that will benefit you as a member. These include:

• Working towards improving the standards of practice and service within MBF Health and in the private health insurance industry generally;
• Providing information to you in plain language;
• Promoting better informed decisions about our products and services;
• Letting you know about our process for resolving any concerns that you may have.
• Ensuring that all information between our members and MBF is protected in accordance with our Information Handling policy.

MBF proudly supports the Code and we are committed to continually reviewing our operations to ensure compliance.

Download a copy of the Code or the consumer information brochure.