Your medical bills

• How to claim

  Once you have visited your healthcare provider or been in hospital, you may be entitled to claim a benefit from MBF. This article aims to help you understand the process and the options available to you.

• Gap and informed financial consent

  What are 'gaps' and what can you do about reducing them? What is informed financial consent?

• Understanding 'pre-existing' ailments

  Need answers on whether or not pre-existing ailments may affect your hospital benefits? Find information from the Private Health Insurance Ombudsman and MBF here.

Useful links

• MBF

  • MBF member self service
  • MBF claim form
  • MBF member enquiries, call 131 137
  • MBF corporate member enquiries, call 1300 653 525

• Australian Government

  • Medicare Australia
    Find a Medicare office, access Medicare forms and more.
  • Private Health Insurance Ombudsman
    Independent services for consumers with health insurance problems or enquiries.

More resources

• Insure, not sure - PHIAC booklet [PDF, 296k]

  Making decisions regarding your health insurance needs? This booklet has been prepared by the Private Health Insurance Council (PHIAC) to assist you and explain the Australian health system in simple terms.

• Waiting periods - PHIO brochure [PDF, 2.54M]

  Are you confused about waiting periods? This brochure is written by the Private Health Insurance Ombusdman to explain waiting periods that apply to private health insurance in Australia.