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Common questions

Why MBF?

We're two million strong

MBF is Australia's largest privately managed health insurer with nearly two million members. We have attended to the health needs of Australians, providing help and support for 60 years. In doing so, we have earned a well-respected record in the private health sector.

You can contact us in the way that suits you

It's easy to contact us over the phone or on the web at mbf.com.au. You can also visit one of our MBF centres and receive face-to-face advice from experiences staff on any aspect of MBF private health insurance.

MBF MemberCare: get better value from your extras cover

By using the growing MBF MemberCare network of service providers, you can enjoy higher Set benefits and the certainty of receiving between 70% - 90% of the charges back on all preventive and general dental services and selected physiotherapy, optical services and gym memberships (restrictions apply) up to the Limits of your chosen level of cover.

Claiming is easy

We offer a number of convenient ways to claim. By mail, at any MBF Centre, or with just a swipe of your MBF Member Card at an MBF Recognised Provider who offers MBF AutoClaim.

Additional value at no extra cost: in2life

All MBF members can access in2life, a rewarding set of programs, tools and member benefits to help keep you fit, healthy and making the most of your membership.

Tax advantages with health insurance

By taking out private health insurance with MBF, you may benefit from tax advantages. By taking out adequate hospital cover, you may avoid the additional 1% Medicare levy surcharge (depending on your total taxable income).

Transferring to MBF is simple

Transferring to MBF from your existing health fund is as simple as filling in our application form and cancelling any direct debit arrangement you may have with your previous fund. We can contact your previous health fund on your behalf to make all the other arrangements for you.

30-day money-back guarantee

We're confident that you'll be satisfied with MBF. So confident that we'll refund your premiums (less any claims paid) if you write to tell us you're not satisfied within the first 30 days of joining.

More reasons to consider private health insurance

The Federal Government has incentives to help make private health insurance attractive and as affordable as possible.

Changing or adding to your level of cover is easy

If your needs have changed, MBF can help you select an alternate level of cover. Simply complete a needs analysis or contact one of our experienced staff to discuss your health cover options.

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