How to make a claim online

Our online claims service is a quick and convenient way for you to claim on selected extras from home or work, where you have paid the provider in full for the services. In many instances you’ll receive fast payment into your bank account within three business days. Of course claiming is subject to the standard conditions of your cover including Waiting Periods and Limits.

It's a really straightforward process:

• Login or Register with myMBF from the home page of this site.
• Grab your receipts and provider details
• Fill in the online form. There's five easy steps to submit your claim.
• In many instances, once submitted, it typically takes 3 business days for the money to go back into your bank account.
• Remember to keep your receipts in safe place- we may need to verify these later down the track. More about receipts

What types of claims can you make online?

The majority of extras with only a couple of exceptions. You can claim online for:

• Dental
• Optical
• Physio and other therapies (Chiropractic, Osteo, Podiatry, etc)
• Complimentary therapies
• MBF Living Well Programs
• Emergency Ambulance Transport

In some instances you will be required to submit to MBF a referral letter/treatment plan with your receipts before your claim can be processed.

What types of claims can't you make online?

Simply use our standard claim form and pop it in the post or take it to a MBF Centre with your receipts for:

• Hospital Claims
• Pharmacy
• Accident Benefit
• Funeral Benefits
• Travel Insurance claims
• Life Insurance claims

Got more questions?

There may be some more things you wanted to ask us about online claims, so we've put together a FAQ's document here.

We're giving you even more choice when it comes to claiming, whether through a MBF centre, via post or now online, it's up to you.