MBF WebPay
- Paying bills or payment notices using the online payment function within myMBF
- Payments
- Security and Privacy
- Service
- Trouble Shooting
Paying bills or payment notices using the online payment function within myMBF
How do I print a copy of my Payment ID number?
If a print button is displayed on your screen, click on this button to print your page. If no print button is displayed use your browser's print function.
Where do I find the Billpay Code?
The Billpay Code is a 4-digit number that is used to identify the bill/notice you are paying. To find the Billpay Code, refer to the back of your paper bill/notice under the 'Other payment options' section.
Can I pay several bills/notices in one payment as opposed to paying each account individually?
No, each bill/notice will need to be paid individually as the reference numbers differ for MBF Life Insurance (2062) and MBF Health insurance (2065 & 0864).
Where do I find the Reference Number?
To find the Reference Number, refer to the back of your paper bill/notice under the 'Other payment options' section.
Payments
What types of payment methods can I use to make payments?
On this service, you can use Visa or MasterCard to pay Billpay codes 0864, 2065 (MBF Health Insurance) and 2062 (MBF Life Insurance).
What happens if my credit card has expired?
You are unable to use an expired credit card on this service. Please contact your financial institution to organise a replacement card.
What do I do if my credit card is lost or stolen?
Immediately contact your financial institution to report the loss or theft of your credit card and arrange for a replacement.
Is there a limit on the size of a payment I can make?
MBF sets a limit of $10,000.00 on any one payment you can make from a credit card. MBF has a minimum payment of $10.00.
What happens after I confirm my payment?
When a credit card is used to make a payment the transaction is processed immediately.
How are payments processed?
Credit card payments are processed as you wait. We will receive an approved or declined response from your Financial Institution within 5 - 25 seconds. Approved payments are transferred electronically to MBF and credited to your billing account within 2 business days. "Business Day" means any day, Monday to Friday inclusive, excluding nationally declared public holidays.
Do I receive a receipt number?
Yes, a Payment ID number is provided when your payment is successfully processed by your credit card provider.
Can I access my credit card balance from MBF's website?
No. MBF does not have access to any of your bank account or credit card information.
When will my payment account be debited for my payment?
Credit card payments are debited as soon as an approved response is received from your Financial Institution.
Can I change the payment details after I have sent it?
You are unable to change the details of a payment once it has been processed.
How do I stop a payment that has been made via the internet service?
Once a payment has been processed, we are unable to cancel it. Please contact your financial institution if you believe that a transaction has been made which you did not authorise. If you mistakenly submit an incorrect payment we can assist you in reconciling your account. For payment specific issues call: 1800 777 623, Monday to Friday, between 8:30am to 5:00pm (EST).
Can I store payment information on my computer's hard drive?
No, you are unable to store your payment information on your hard drive. However you can print a copy of the confirmation screen also providing your Payment reference number by clicking on the Print button of your browser.
What will my MBF payments look like on my statement?
Payments made via the online payment service will show the following on your credit card statement:
- Where you have paid an MBF Health Insurance Bill/Notice (Billpay Codes 0864 & 2065), "MBF Membership/POST" will appear on your credit card Statement.
- Where you have paid an MBF Life Insurance Bill/Notice (Billpay Code 2062), "MBF Life Renewal/POST" will appear on your credit card Statement.
Can I schedule a payment?
You are unable to schedule a payment electronically. All payments made via this service are processed immediately.
Can I make a payment while travelling outside Australia?
Yes, you can make payments from overseas, provided you can connect to the MBF website (www.mbf.com.au). However, your billing address must be within Australia and all payments must be made in Australian currency.
What if I disagree with a payment that is shown on my statement?
If you disagree with a payment that is shown on your statement the matter should immediately be brought to the attention of your Financial Institution. Your Financial Institution will then initiate an investigation at your request.
Why was my payment dishonoured/declined?
Your Financial Institution may decline your payment for a number of reasons. These include:
- Your Credit Card limit will be exceeded by accepting the payment
- The credit card details were incorrect
- The credit card number is not valid
- Or your bank is not responding to your payment request
If you have any questions, you should call your financial institution.
How can I prove I made a payment?
In the event that you need to provide proof of payment, your credit card statement will reflect payments from your account made to MBF. Also you should keep track of the Payment ID number you receive when making a payment which will assist us to find details of your payment.
Can I part-pay my bill/notice using the MBF service?
Yes. However please note that you must pay your premium in full to ensure your membership is current and you are entitled to claim for any benefits you may have received.
Is a payment made with my credit card treated as a cash advance or as an electronic transaction by my financial institution?
Financial Institutions should treat payments made via the MBF service as electronic purchases rather than cash advances. For more information about the charges that your financial institution may apply for these types of transactions, please contact them directly.
Security & Privacy
What about cookies?
Most Internet Web browsers are pre-set to accept cookies to enable full use of Web sites that employ them. The use of cookies is an industry standard and many major Web sites use them to provide useful features for their customers.
You must have cookies turned on to use the MBF service. We protect your security by using cookies to identify you as a valid user of our service. For assistance with updating your cookie status please refer to your browser's online help for information. Each browser has different settings.
How does MBF protect my credit card numbers and payment details from being obtained by someone over the Internet?
MBF uses Secure Sockets Layer (SSL) data encryption. Information sent between you and the MBF service is encrypted.
Privacy and my information.
Your privacy is important to us at MBF. Any information collected by MBF is used in accordance with the National Privacy Principles and other applicable privacy laws. For more information about MBF Group's information handling practices, please refer to our Information Handling Policy.
Why is it important for me to log off the service after use?
We strongly advise you to log off. When you log off the SSL (secure) session is properly terminated to help ensure that your details remain protected.
What is MBF's commitment to privacy?
Ensuring your privacy is of utmost importance to MBF. To assure you of our commitment to privacy, MBF complies with privacy laws in its delivery of the MBF service to you, the end user.
To prevent unauthorised access, maintain data accuracy, and ensure the appropriate use of information, MBF has put in place stringent physical, electronic, and managerial procedures to safeguard and secure all personal information that MBF collects online, including:
- Session encryption
- Details of credit cards are entered once only and passed to Financial Institutions only when you provide a payment instruction
- The middle 8 digits of all credit card numbers are hidden from view once you have entered them on the site
How do I know that unauthorised payments will not be made?
When you make a payment using the MBF service you initiate and authorise every bill/notice payment withdrawn from your account. However if you believe an unauthorised payment has been made, contact your Financial Institution immediately.
Service
How can I get a copy of the MBF WebPay User Terms & Conditions
The MBF WebPay User Terms and Conditions are available by clicking on the terms and conditions link within the WebPay service window.
How can I get a copy of the MBF Terms & Conditions?
The MBF Terms and Conditions are found on the MBF web site.
What does the MBF WebPay service offer me?
The MBF WebPay service enables you to pay your MBF bills/notices using your credit card. It is a quick and convenient way to pay bills/notices over the Internet. There is no payment history retained using this method. The service also provides a Payment ID number upon confirmation of the payment and is secured using SSL encryption.
Are Internet banking programs related to MBF?
Internet banking programs at Financial Institutions are not related to MBF. You do not need to be registered for Internet banking to use MBF's payment service.
What type of computers and browsers can I use with the service?
You must have a computer that can access the Internet and have a browser that supports HTML 3.0 or later, SSL encryption, and cookies. The site is optimised for Internet Explorer 5.0 or later or Netscape Navigator 5.0 or later. Although service can be accessed using other browsers which meet these requirements, some configurations are not supported. For example, Internet Explorer 2.0 and Netscape Navigator 2.0 are not supported. We highly recommend that you download a current version of your browser to use with MBF.
Will I be charged for the service?
No. MBF does not charge a fee for using this service and paying your premiums online.
Trouble Shooting
The service is really slow. Why does it take so long for me to access it?
As long as you are running Microsoft Internet Explorer version 4.0 (or greater) or Netscape Navigator version 4.7 (or greater) you should be able to access the site successfully. A number of factors can affect the speed of your Internet connection. Things such as the speed at which your modem has connected to your ISP, the number of other connections your ISP is currently handling and the amount of traffic on the Internet itself all impact on the speed of your connection.
Secure sites contain a lot more data than the equivalent unsecured site and this also contributes to the speed of accessing the site.
One last thing to note is that you will generally experience faster Internet performance during off-peak hours. Off peak times are during weekdays and after midnight. Peak Internet times are evenings and weekends.
What if the service is unavailable?
If you receive a message saying the service is unavailable please try clicking the Refresh button on your browser at the top of the screen. If the service is still unavailable please try again later. Service interruptions are rare, but if one does occur MBF will work to get the service back online as soon as possible. Alternatively, please use one of the other payment methods listed on your bill/notice.
The system logged me out without notice. What shall I do?
Our system automatically logs you out after 30 minutes use. If this happens simply log back in. This security feature helps ensure that no unauthorised access of your payment details occurs.
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