Your feedback
Compliment or concern
Expressing your feelings to a sympathetic listener is always healthy. Whether it's a compliment, concern or suggestion, MBF would like to hear from you.
MBF values your feedback, which also contributes to the development and improvement of our products and services. If you would like to tell us what you think, our easy feedback options are outlined below. Alternatively, you can download a copy of our Customer Feedback brochure [PDF, 175k].
Call our MBF Customer Contact Centre
- You can call our MBF Customer Contact Centre on 131 137 between 8am and 6pm EST, Monday to Friday.
Visit an MBF Centre
- You can visit one of our MBF Centres and speak to one of our dedicated consultants. Click here for your nearest MBF Centre.
Whether you call or visit an MBF Centre, a qualified Team Leader is always on hand to discuss your concerns or suggestions further.
Our Customer Relations Team
Where the MBF Customer Contact Centre or the MBF Centre does not resolve your concern, you can be referred to the Customer Relations Team. Or if you prefer you may express your concern directly in writing by:
- Sending a letter to:
MBF Customer Relations Team
Reply Paid 9809, Brisbane QLD 4001
- Faxing a letter to MBF Customer Relations Team on (07) 3239 4521.
If we can't help you
MBF aims to resolve your concern quickly and to your satisfaction. If you are not satisfied with our response to your concern, you can contact the Private Health Insurance Ombudsman on 1800 640 695, or for more information please visit their website www.phio.org.au
The Private Health Insurance Ombudsman is an independent, free service to address the concerns of all members of Australian health funds. It is funded by a levy paid by private health insurers.